Reference

Privacy Policy — What We Collect and How We Protect It

We collect only what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure. This policy covers what data we hold, how long we keep it, and how you can request changes or deletion.

Account data collectionPayment transaction logsDevice access recordsData retention periodsUser deletion rights

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POLICY CONTACT

How to Request Your Data or Ask Privacy Questions

If you want a copy of the data we hold, need to update your mobile number or email, or want to close your account and delete your profile, contact us through any of the channels below. We aim to respond within 48 hours and complete data requests within seven business days.

Live chat Open the chat icon on any page and select privacy or account request. An agent will verify your identity with your registered mobile number and process your request.

Email support Send your request to support with your account mobile number and a brief description. We reply within 48 hours with next steps or the data file you requested.

Account settings Log in and open account settings to update your email, change your mobile number, or submit a data deletion request. Deletion requests are reviewed and completed within seven days.

What Information We Collect and Why

nbage Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your mobile number, email and the payment method you choose — bKash, Nagad, Rocket or bank transfer. We log each deposit and withdrawal to match your wallet balance and comply with local transaction-monitoring requirements where applicable. We record your

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device type, browser and IP address to detect repeated login attempts and block suspicious access. We store your game session history so you can review your play and we can settle any payout disputes. We do not collect location coordinates, contact lists, or data from other
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apps on your device. Cookie usage is limited to keeping you logged in and remembering your language preference; you can clear cookies from your browser settings at any time. We retain transaction records for up to two years as required by payment processors, then archive or
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delete them. Account profile data stays active as long as your account is open; if you request account closure, we delete profile data within 30 days and retain only the transaction log needed for legal or dispute purposes. All data handling depends on your local law
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and the eligible regions we serve; if local regulation changes, we update this policy and notify active account holders by email or in-app message.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY

How We Protect Your Information and Process Changes

We encrypt every payment transaction between your bKash, Nagad or Rocket app and our payment gateway using SSL. Account passwords are hashed so even our system cannot read them. We store transaction logs on secure servers with access limited to payment and compliance staff. When you request data deletion, we process it within seven days and send confirmation by email.

SSL payment encryption Every deposit and withdrawal is encrypted end-to-end from your wallet app to our gateway. We do not store your bKash, Nagad or Rocket PIN or password.

Password hashing Your account password is hashed with a one-way algorithm. If you forget it, we send a reset link to your registered email or mobile; we cannot retrieve the original password.

Transaction log access Only payment and compliance staff can view transaction logs. Game session data is anonymized for performance analysis and does not include your mobile number or email.

Data deletion process Submit a deletion request from account settings or by contacting support. We remove your profile within seven days and confirm by email. Transaction logs required by regulation are archived, not deleted.

Common Privacy Questions from Bangladesh Players

We collect your mobile number, email address and the payment method you choose — bKash, Nagad, Rocket or bank transfer. We also log your device type and IP address to secure your login and detect suspicious access.

We retain transaction logs for up to two years to meet payment processor requirements and resolve disputes. After two years, records are archived or deleted. You can request a copy of your transaction history anytime from account settings.

Yes. Submit a deletion request from account settings or contact support with your registered mobile number. We delete your profile within seven days and send confirmation by email. Transaction logs required by regulation are archived but not linked to your mobile or email.

We share transaction data with payment processors — bKash, Nagad, Rocket and bank gateways — only to complete deposits and withdrawals. We do not sell or share your mobile number, email or play history with advertisers or external platforms.

Log in and open account settings to change your mobile number or email. We send a verification code to the new contact to confirm the update. If you cannot log in, contact support with your registered mobile and we will guide you through the process.

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can clear cookies from your browser settings anytime. Disabling cookies will require you to log in again each visit but does not affect deposits or gameplay.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Privacy Policy — What We Collect and How We Protect It

How to Request Your Data or Ask Privacy Questions

How We Protect Your Information and Process Changes

Common Privacy Questions from Bangladesh Players

01 What personal data does nbage collect when I open an account?

02 How long do you keep my deposit and withdrawal records?

03 Can I delete my account and remove all my data?

04 Do you share my data with third parties?

05 How do I update my mobile number or email?

06 What cookies does nbage use and can I disable them?

Privacy Policy

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